TERMS OF USE

Welcome to the Armymerch.shop website (hereafter referred to as the “Site”) which is operated by Ecomies Co., Ltd, its affiliates, or related companies, referred to collectively as Army Merch Shop. The following terms govern your use of and/or purchase of products from the Site. Be advised that your use of the Site constitutes your agreement to follow and be bound by all of the following terms and conditions (the “Agreement”).

GENERAL

We may from time to time change the terms that govern your use of the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, the Site from time to time, for any reason, with or without notice.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority by Army Merch Shop. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by Army Merch Shop.

The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

CORRECTION OF ERRORS AND INACCURACIES

The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. Army Merch Shop, therefore, reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, product availability, or otherwise. We apologize for any inconvenience this may cause. If you are not fully satisfied with your purchase you may return it in its original condition, with the original packing receipt within 10 days of the order date, subject to compliance with all other terms and conditions of Army Merch Shop’ Return Policy. Please refer directly to that policy for additional information. Such returns may be made to any Army Merch Shop retail or by mail.

PAYMENT

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Payment methods

– We are providing payment with a credit card via Stripe.

– Acceptable Credit Cards: JCB, Diners Club International, Discover, American Express, MasterCard, Visa.

RETURN POLICY (We accept return)

1. Returns and refunds are accepted in the cases below.

If an item arrives in any of the following conditions, we will do our best to help you return your order:

  • The quilt or bedding set arrives damaged.
  • Not the right type, wrong size model as you ordered.
  • Not enough quantity, not enough set as in the order.
  • Wrong description on product specification website at Armymerch.shop

Condition of the product when returned.

The item(s) must be returned in their original condition and in their original packaging. Noticeably, returned item(s) must NOT meet the following conditions:

  • The item(s) have been worn or washed
  • The item(s) have been modified in any way,
  • The item(s) are in any way defective from the original, unless the condition is our fault

2. Time frame can be returned after the order has been delivered.

  • Our policy was in effect for 30 days after the delivery process was completed. However, if you buy during Christmas or New Year (December 24, 2024 to January 1, 2025), it is 35 days from the delivery
  • After this time the order will be considered accepted by the customer, and no reimbursement will be made.

3. Return cost

Currency applied for this policy

  • We adopt and use USD (US Dollar) currency for this form
  • We do not charge any restock fees
  • For defective products (This happens when the product is wrong, damaged by the carrier or otherwise), there will be no charge for the customer to return the item.
  • In case the customer is not satisfied (this happens when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore), the customer will bear the actual cost of shipping the goods returned.

4. Return method

Customers can return products to us via email

To return a product via email, customers need to send an email to us at info@armymerch.shop, providing the following information:

  • Order ID
  • Number of products to return.
  • Reason for returning the product.
  • In addition, customers can attach a photo of the product to be returned for us to easily verify.

We will confirm your return request and instruct you on how to return the product.

Below are the general steps to return our products:

  • Customers contact us to request a product return.
  • We confirm the customer’s return request.
  • The customer packages and sends the product back to us at 71 Nguyen Chi Thanh, Thanh Cong, Dong Da, Hanoi 100000, Vietnam (Contact the email in advance to make an appointment) with the recipient’s name: Armymerchshop Return.
  • We receive returned products.
  • We inspect returned products and provide a return label via email. Customers need to download and print it.
  • We exchange or refund customers.

Depending on the circumstances, additional instructions will be provided.

If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.

Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns. There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to info@armymerch.shop in a separate email.

REFUND POLICY

1. Refund requirements:

In the following circumstances, we will issue refunds to customers:

  • The product arrives damaged.
  • Not the right type, model as you ordered.
  • Not enough quantity, not enough set as in the order.
  • Wrong description on product specification website at Armymerch.shop

2. Refund procedure:

We will issue a refund via the original payment method. Specifically, we will refund you via Stripe

3. When to provide a refund

After we verify that the goods have been returned and meet the aforementioned requirements, we will start processing refunds within 2-3 business days. Customers will receive email notifications from us.

4. When will the customer be refunded?

Depending on the type of bank, it may take longer or shorter for you to receive the entire wire transfer of funds. From the time we make the transfer back to the consumer, this will typically occur within 14 days.

If after 14 days after receiving the email we confirm the transfer to you, you have not received your money, please contact us via email info@armymerch.shop. We will assist you to check and reconcile with your Stripe or bank if there is any problem.

5. How much money will you get refunded?

If the error is ours and you are cleared for a refund, we will refund the full amount of your order.

If you have any questions, please contact us via email info@armymerch.shop

DELIVERY

You will receive an email from info@armymerch.shop when your order has been confirmed.

Delivery location: At the customer’s address

Cut-off time: 7:00 pm (GMT -7)

Total delivery time= Processing time + Shipping time

Business day: Monday to Friday

In the USA

  • Procesing time: 1-7 business days (Monday to Friday).
  • Shipping time: 10-15 business days (Monday to Friday).

In Vietnam

  • Procesing time: 0-1 business days (Monday to Friday).
  • Shipping time: 3-5 business days (Monday to Friday).

At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.

We do not support shipping to multiple addresses in the same order.

Shipping Delays

If you still have not received your purchase after 30 days, please notify info@armymerch.shop

If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at info@armymerch.shop.

TAXES, SHIPPING & HANDLING CHARGES

Shipping: To bring the best products to customers. All of our products will be manufactured and dispatched from our main factory in China

Shipping fee:

  • In the USA$9.05
  • In Vietnam: Free shipping

Taxes: 

  • In the USA: Taxes fee is 6% (Include shipping rates in the tax calculation). We will remit this tax to the US government
  • In Vietnam: We do not charge any taxes

Please contact info@armymerch.shop if you have any questions.

USER COMMENTS, FEEDBACK, POSTCARDS, AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Army Merch Shop on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain the sole property of Army Merch Shop. Such disclosure, submission or offer of any Comments shall constitute an assignment to Army Merch Shop of any and all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Army Merch Shop shall own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Without limiting the foregoing, Army Merch Shop is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to you or any other person or entity any compensation for any Comments; or (3) to respond to any Comments.

You agree, represent, and warrant that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or another personal or proprietary right (s). You further agree that no Comments submitted by you to the Site will contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain, solely responsible for the content of any Comments you make. You agree that Army Merch Shop may use and/or disclose information about your demographics and use of the Site in any manner, subject to the terms of Army Merch Shop’ Privacy Policy. Without limiting the foregoing, you agree that Army Merch Shop may use your information for marketing and promotional purposes.

ARMY MERCH SHOP COMMUNICATIONS TO YOU

You agree that Army Merch Shop may send electronic mail or other communications to you for the purpose of advising you of changes or additions to the Site, about any of Army Merch Shop’ products or services, or for such other purpose(s) as Army Merch Shop deems appropriate. Please see Army Merch Shop’s Privacy Policy.

PRODUCT INFORMATION

Most products displayed at the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, at our discretion, ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.

COLORS

We have made efforts to display accurately the colors of products that appear at the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor’s display of any color will be accurate.

LINKS TO OTHER WEBSITES AND SERVICES

To the extent that the Site contains links to outside services and resources, the availability and content of which Army Merch Shop does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER

This site and all contents of the site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. you acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that neither Army Merch Shop nor any of its affiliates, owners, agents, officers, directors, or employees shall be liable for any damages of any kind related to your use of the site.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Army Merch Shop and/or any of its affiliates, owners, officers, directors, employees, and/or agents from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site.

MISCELLANEOUS

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. You agree to bring any dispute arising under this Agreement exclusively in the State and Federal courts of the State of California in Los Angeles County.

TERMINATION

This Agreement is effective unless and until terminated by Army Merch Shop. Army Merch Shop may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Army Merch Shop’ sole discretion you fail to comply with any term or provision of this Agreement, or if Army Merch Shop for any reason otherwise so decides to terminate. Upon any termination of this Agreement, you must promptly destroy all materials downloaded or otherwise obtained from the Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

FRAUD PREVENTION

Army Merch Shop takes fraud prevention very seriously and will continually work to protect the security of our card-carrying customers. We reserve the right to flag any online order for fraud prevention purposes. This may cause delays in processing. Customers are encouraged to provide accurate contact information and customer service representatives will make any correspondence attempts to the contact information provided. Customers submitting orders with varying information may be subject to such delays in processing. Flagged orders may be held from processing to await explanation regarding the variance between the billing and shipping information provided. First-time orders from new customers at above-average dollar amounts may only be authorized to ship to the billing address provided. Orders submitted using unsupported credit card information (often international) may be asked to confirm authorization by submitting a government-issued identification card that matches the information on file with the bank for the credit cardholder. International customers who elect to ship to freight forwarding/drop shipping companies may have their orders canceled at managerial discretion.