Can I switch my order?
Yes. You can change your order information within 24 hours after placing your order. You can contact us as soon as you want to change your information, we will try to assist you if possible.
Can I cancel my order?
Yes, orders can be canceled. However, you can only cancel your order on the same day if you do so within 12 hours of placing it.
If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
Can I return or refund my order?
Items can be returned or exchanged within 30 days from the delivery date. If you buy during Christmas or New Year (December 24, 2022 to January 1, 2023), it is 35 days from the delivery date.
What is the policy’s time frame?
Our policy was in effect for 30 days from the delivery date. If you buy during Christmas or New Year (December 24, 2022 to January 1, 2023), it is 35 days from the delivery date. days from the delivery
After that time, the order will be considered accepted by the customer, and no reimbursement will be made. Read the Returns & Refunds Policy for more information.
How do I apply a discount, use my gift card or apply my reward point?
To apply a discount code, gift card code, coupon or your rewards points simply go to your shopping cart, choose “checkout” and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you can enter in your discount code or gift card code as well as a space that will show your rewards points available and a button to apply the points to your purchase.
Can I apply a discount after my order is placed?
Unfortunately, we cannot apply discounts to an order after it has been placed, the code must be added by the customer when they go to check out and make the payment. We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase!
What payment methods are accepted?
– We are providing payment through services: Paypal. Paypal is the popular internet payment method. We are totally Paypal verified, so you can shop with confidence.
– Acceptable Debit or Credit Cards: JCB, Diners Club International, Discover, American Express, MasterCard, Visa.
Is buying on-line safe?
Yes. We don’t like it when people give our personal information away. As a result, we will never rent, sell, or share your personal information with anybody.
What happens if i typed my address in wrong?
If you catch the mistake before you receive the shipping notification email, send us an email and we’ll do our best to get it changed for you! If you don’t catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don’t send the order to the old address. The packages are not guaranteed to be forwarded.
I haven’t received any packages from my order. What can I do?
If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at firstname.lastname@example.org.